weibd Privacy Policy — How We Protect Your Data

1Introduction

weibd ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access weibd.org and any associated mobile URLs (collectively, the "Platform"). This Privacy Policy sets out, in plain and accessible language, how weibd collects, processes, stores, shares and protects personal information in the course of delivering its online casino, sportsbook, and associated payment services to players in Bangladesh and other permitted jurisdictions.

By registering an account on weibd, making a deposit, placing a bet, or otherwise using any part of the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Privacy Policy, you should not use the Platform.

2Information We Collect

weibd collects personal information in two main ways: information you provide directly when registering, verifying, or using the Platform, and information collected automatically through your use of the Platform. The categories of personal data we collect include the following.

• Identity data: full legal name, date of birth, national ID number, passport number, or other government-issued identification details provided during registration or KYC verification.
• Contact data: email address, mobile phone number (including Bangladeshi mobile numbers associated with bKash, Nagad, or Rocket accounts), and residential or billing address.
• Financial data: transaction history (deposits and withdrawals), payment method identifiers (mobile wallet numbers, bank account details), and balance information. weibd does not store full payment card numbers.
• Technical and usage data: IP address, device type and model, operating system, browser type, session duration, pages viewed, game activity logs, bet history, and approximate geolocation derived from IP address.
• Communications data: the content of any messages you send to weibd customer support via live chat or email, including any attachments or documents you provide.
• Responsible gaming data: self-imposed deposit limits, time-out settings, self-exclusion periods, and any information you provide when requesting responsible gaming support or tools through your account settings.

We collect only the minimum personal data necessary to deliver the Services and comply with our legal obligations. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data, except where voluntarily disclosed in the context of a responsible gaming support request.

3How We Use Your Information

weibd uses the personal data it collects for the following purposes. Each purpose is supported by a lawful basis for processing, as set out in Section 4 of this Policy.

• Account registration and management: creating and maintaining your weibd account, verifying your identity and age, and communicating important account-related notifications to you.
• Payment processing: processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, reconciling transactions, and detecting and preventing payment fraud.
• Regulatory compliance: fulfilling Know Your Customer (KYC) obligations, anti-money laundering (AML) screening, age verification, and any other legal or regulatory requirements applicable to the operation of an online gaming platform.
• Responsible gaming: monitoring gaming patterns to identify signs of problem gambling, delivering responsible gaming tools (deposit limits, self-exclusion, time-out) and, where required, proactively contacting players who show indicators of gambling harm.
• Platform improvement: analysing anonymised or aggregated usage data to identify bugs, improve game performance, optimise page load times on mobile networks in Bangladesh, and develop new features.
• Customer support: responding to your enquiries, resolving disputes, processing complaints, and maintaining records of support interactions as required by our internal quality and compliance procedures.
• Marketing communications: where you have given explicit consent, sending you information about weibd promotions, bonuses, and new games relevant to your preferences. You may withdraw marketing consent at any time from your account settings or by contacting support.

4Legal Basis for Processing

weibd processes your personal data on the following lawful bases, depending on the purpose of the processing activity.

5Payment Data and Financial Information

All financial transactions on weibd — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to these same methods or Bangladeshi bank accounts — are processed through encrypted payment channels. weibd does not store full payment card numbers, CVV codes, or online banking passwords on its servers. Mobile wallet identifiers (such as your bKash-registered mobile number) are stored in encrypted form and used solely to verify payment method ownership and process your transactions.

Transaction records, including deposit amounts, withdrawal amounts, dates, payment methods used, and associated account balances, are retained for a period of five (5) years from the date of the transaction. This retention period is required to satisfy anti-money laundering record-keeping obligations and to resolve any payment disputes that may arise.

6Sharing Your Information

weibd does not sell, rent, or trade your personal data to any third party for marketing purposes. We share personal data only in the limited circumstances listed below, and only to the extent necessary for each specific purpose.

• Game providers and technology partners: third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and others) receive the minimum data necessary to deliver their games within the weibd platform — typically a pseudonymous session token and bet/win amounts. They do not receive your full identity or payment details.
• Payment processors: your payment method identifiers and transaction amounts are shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or relevant bank) solely to execute and verify your deposit or withdrawal transaction.
• Identity verification providers: KYC and document verification may be processed by accredited third-party identity verification services. These providers handle identity documents strictly for the purpose of age and identity verification and are bound by data processing agreements with weibd.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or regulatory directive, weibd will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. weibd will disclose only the minimum data required to comply with the specific legal obligation.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of weibd's business, personal data held by weibd may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

All third parties who receive personal data from weibd are required to maintain its confidentiality, to use it only for the specific agreed purpose, and to apply data security measures at least equivalent to those applied by weibd. weibd does not authorise any third party to use your personal data for their own independent marketing purposes.

7Cookies and Tracking Technologies

weibd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on weibd.

• Essential cookies: required for the Platform to function — session authentication, security tokens, bet-slip state, and payment flow continuity. These cannot be disabled without breaking core Platform functionality.
• Preference cookies: store your language preference, display settings, and responsible gaming tool settings so they persist across sessions without requiring you to re-enter them on each visit.
• Analytics cookies: collect anonymised or aggregated data about how players navigate the Platform, which games are most accessed, and where players encounter friction. This data is used solely to improve Platform performance and user experience.
• Anti-fraud and security cookies: help detect unusual access patterns, identify suspicious login attempts, and protect your account from unauthorised access. These operate silently in the background and do not track browsing activity outside the weibd Platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the Platform. weibd does not use third-party advertising cookies or cross-site behavioural tracking technologies.

8Data Retention

weibd retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply.

9Your Data Rights

As a user of weibd, you have the following rights in respect of your personal data. To exercise any of these rights, please contact weibd at [email protected] with your registered email address and a description of your request. weibd will respond within 30 calendar days.

• Right of access: you may request a copy of the personal data weibd holds about you, together with information about how it is processed.
• Right to rectification: if any personal data weibd holds about you is inaccurate or incomplete, you may request that it be corrected. Note that verified identity data (name, date of birth, national ID) may require documentary proof of the correct information before it can be amended.
• Right to erasure: in certain circumstances you may request that weibd delete your personal data. This right is subject to legal exceptions — for example, weibd cannot delete transaction records that are required to be retained under anti-money laundering regulations.
• Right to restriction of processing: you may request that weibd restrict the processing of your personal data in specific circumstances, for example while a rectification request is being assessed.
• Right to data portability: where weibd processes your data by automated means on the basis of your consent or a contract, you may request a copy of that data in a structured, commonly used, and machine-readable format.
• Right to object: you may object to the processing of your personal data where weibd relies on legitimate interests as the legal basis for that processing. You may also withdraw marketing consent at any time, which will result in weibd ceasing to send you marketing communications with immediate effect.

weibd will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. weibd may ask you to verify your identity before processing a rights request to protect against unauthorised disclosure.

10Data Security

weibd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing of the Platform infrastructure, and multi-factor authentication requirements for administrative access to production systems.

While weibd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your weibd account credentials. If you believe your account has been compromised, contact weibd support immediately at [email protected].

11Children's Privacy

weibd is strictly an adult-only platform. Access is restricted to individuals aged 21 years and above. weibd does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If weibd becomes aware that personal data has been collected from a person under 21 years of age, it will delete that data immediately and permanently close the associated account. If you believe a minor has registered on weibd, please contact [email protected] immediately.

12Third-Party Links

The weibd Platform does not contain links to third-party websites. All navigation within weibd leads to internal Platform pages only. If you independently navigate to any external website, that website's own privacy policy governs the collection and use of your data there, and weibd has no responsibility or liability in connection with that external site's data practices.

13Changes to This Privacy Policy

weibd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or weibd's data processing practices. Where changes are material, weibd will notify you by posting a prominent notice on the Platform or by sending an email to your registered email address at least 7 days before the changes take effect.

Your continued use of the weibd Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. The current version of this Privacy Policy is always accessible at weibd.org/privacy-policy. The effective date at the top of this page indicates when it was last updated.

14Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way weibd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days during Bangladesh Standard Time (UTC+6) business hours.

Your Privacy at a Glance

These six commitments summarise how weibd approaches data privacy for every player on the Platform.